At Veld & Vogue, we believe in full transparency. Below you'll find all our policies in one place.
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at customersupport@veldnvogue.co.za. Please note that you will be notified of the return address via email.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at customersupport@veldnvogue.co.za.
Privacy Policy
Last updated: May 6, 2026
Veld & Vogue operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase.
Personal Information We Collect
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Contact details – name, address, phone number, and email address.
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Financial information – payment card and transaction details.
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Account information – username, password, and preferences.
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Transaction information – items viewed, carted, or purchased.
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Device & usage information – IP address, browser type, and interaction data.
How We Use Your Information
We use your information to process orders, provide customer support, send marketing communications, prevent fraud, and comply with legal obligations. We also use TikTok's advertising services, which may involve sharing hashed customer data (such as email addresses) with TikTok Inc. for ad performance measurement and targeted advertising.
Your Rights
Depending on where you live, you may have the right to access, delete, correct, or port your personal information. To exercise these rights, contact us at customersupport@veldnvogue.co.za or visit the Shopify Privacy Portal.
Contact
13 Second Ave, Mookgophong, LP, 0560, ZA | customersupport@veldnvogue.co.za
Terms of Service
Welcome to Veld & Vogue! By visiting or using our store, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully.
Access & Account
You must be of legal age to use our Services. You are responsible for maintaining the security of your account credentials.
Our Products
We make every effort to accurately represent our products. Colors or appearance may differ slightly due to screen settings. All product descriptions are subject to change without notice.
Orders
Placing an order constitutes an offer to purchase. Veld & Vogue reserves the right to accept or decline any order. Your order is confirmed only once payment is processed and acceptance is confirmed.
Prices & Billing
Prices are subject to change without notice. The price charged will be the price in effect at the time of order. Posted prices exclude taxes, shipping, and handling unless stated otherwise.
Shipping & Delivery
All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control.
Intellectual Property
All content on our Services is owned by Veld & Vogue or its licensors. You may not reproduce, distribute, or exploit any content without prior written consent.
Prohibited Uses
You may only use our Services for lawful purposes. Unauthorized use, scraping, spamming, or any malicious activity is strictly prohibited.
Privacy
All personal information is subject to our Privacy Policy above.
For the full Terms of Service, contact us at customersupport@veldnvogue.co.za.
Shipping Policy
We aim to process and dispatch all orders as quickly as possible. Delivery times are estimates and may vary depending on your location and the shipping carrier.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Veld & Vogue is not liable for delays caused by shipping carriers, customs processing, or events outside our control. Risk of loss passes to you once the order is transferred to the carrier.
For any shipping-related queries, please contact us at customersupport@veldnvogue.co.za.